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ALPHARETTA, Ga., Sept. 12, 2019 (GLOBE NEWSWIRE) -- Aptean, a leading global provider of mission-critical, industry-specific enterprise software solutions, has released Aptean Respond 8.0, the latest version of its case and complaints management solution, and Respond Survey, a new module which embeds a customer feedback workflow in the Respond case management platform.
Unlike traditional survey tools, where data is separated from the case management system, Respond Survey enables users to build context-sensitive customer surveys within Respond and then analyze the survey feedback alongside other case data. Key features and benefits include:
“Our customers wanted to gather additional feedback from their end-customers, but external survey tools weren’t giving them the context they needed to understand or utilize that feedback,” explained Martin Ellingham, Aptean Respond Business Leader. “Incorporating a customer survey solution into Respond produces far more insightful and actionable customer feedback.”
In addition to Respond Survey, Respond 8.0 delivers a range of enhancements designed to help customer service teams work more efficiently and improve their interactions with customers, including:
Aptean Respond 8.0 is now generally available in both Software as a Service (SaaS) and on-premise models. First debuted at the Aptean Complaints Working Group in London, UK (September 11), the new release will be featured at upcoming events including the Aptean Complaints Working Group in Dublin, Ireland (October 17) and the Consumer Credit Trade Association (CCTA) Conference in Nottingham, UK (November 7).
About Aptean Respond
Aptean Respond is an enterprise case and complaints management platform that supports every role in your customer experience team – from frontline agents and case managers to team leaders and executives. Respond enables organizations across financial services, healthcare, government, and more to streamline case management, improve outcomes, and elevate the customer experience while staying compliant with regulatory requirements. To learn more about Aptean Respond, visit www.aptean.com/products/respond.
Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech, and pharmaceuticals. Over 2,500 organizations in more than 20 industries across 54 countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.
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